- ReadyDesk can be integrated with your Active Directory or other LDAP server for single sign on capability.
- You can choose to have customers, technicians or both authenticate against your Active Directory/LDAP server.
- Users selected for Active Directory/LDAP authentication can be limited by Organizational Units (OUs).
- Data can be synchronized with your Active Directory/LDAP server manually, or automatically on the schedule you define.
- Fields can be mapped from Active Directory/LDAP to ReadyDesk so the data you need gets imported properly.
- You can use the domain lookup tool to find the suggested Active Directory/LDAP domain address (default naming context).
- Customers and/or technicians just visit the URL to your installation of ReadyDesk and they are instantly signed in.
- * Hosted accounts can import users from your AD/LDAP server, but automated login will not work directly, as the users exist on your network, not ours.
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