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Call Management - Top

 
  • ReadyDesk integrates with Asterisk phone servers for incoming call management.

  • Calls waiting in your phone queues are displayed directly in the technician interface.

  • Works with traditional phone sets and VOIP SIP phones.

  • All calls are logged in the database.

  • Calls can be recorded automatically or on demand with the click of a button.

  • Recorded calls are playable from the call logs.

  • Calls can be linked to new or existing tickets.

  • Technicians can easily transfer calls to a different technician or back into a holding queue for the next available technician.


 

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