- ReadyDesk integrates with Asterisk phone servers for incoming call management.
- Calls waiting in your phone queues are displayed directly in the technician interface.
- Works with traditional phone sets and VOIP SIP phones.
- All calls are logged in the database.
- Calls can be recorded automatically or on demand with the click of a button.
- Recorded calls are playable from the call logs.
- Calls can be linked to new or existing tickets.
- Technicians can easily transfer calls to a different technician or back into a holding queue for the next available technician.