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Active Directory/LDAP Integration
ReadyDesk integrates with Asterisk phone servers for incoming call management.
Calls waiting in your phone queues are displayed directly in the technician interface.
Works with traditional phone sets and VOIP SIP phones.
All calls are logged in the database.
Calls can be recorded automatically or on demand with the click of a button.
Recorded calls are playable from the call logs.
Calls can be linked to new or existing tickets.
Technicians can easily transfer calls to a different technician or back into a holding queue for the next available technician.
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