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Knowledge Base - Top

  • Easily create support articles, providing self help to your customers, reducing the number support tickets your staff will need to manage.

  • Powerful rich-text editor for creating more vivid content, including embedded images and file attachments.

  • Group articles into categories for easier browsing by both customers and technicians.

  • Each article can list multiple resolutions for issues that can be addressed in more that one way.

  • Support articles are automatically suggested to customers based on keyword matches when they are filling out the new ticket form.

  • Make selected articles "Internal Only" for viewing only by your support staff.

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