- Easily create support articles, providing self help to your customers, reducing the number support tickets your staff will need to manage.
- Powerful rich-text editor for creating more vivid content, including embedded images and file attachments.
- Group articles into categories for easier browsing by both customers and technicians.
- Each article can list multiple resolutions for issues that can be addressed in more that one way.
- Make selected articles "Internal Only" for viewing only by your support staff.