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Easily create support articles, providing self help to your customers, reducing the number support tickets your staff will need to manage.
Powerful rich-text editor for creating more vivid content, including embedded images and file attachments.
Group articles into categories for easier browsing by both customers and technicians.
Each article can list multiple resolutions for issues that can be addressed in more that one way.
Support articles are automatically suggested to customers based on keyword matches when they are filling out the new ticket form.
Make selected articles "Internal Only" for viewing only by your support staff.
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