- Allows technicians to connect to a remote customer's Windows based computer, and view and control their desktop.
- Remote sessions can be initiated by the customer or technician.
- Unattended sessions are possible when installing the remote desktop as a service.
- Built on the industry standard VNC platform.
- Works through most firewalls and proxies.
- Includes file transfer.
- Nothing for the customer or technician to install.
- All remote desktop sessions are 128 bit encrypted.