June 24, 2010
Version 5.9 now available |
ReadyDesk version 5.9 is being released today and is now available for download. This latest version contains some minor fixes as well as several new features which are detailed below.
• Support for SMTP and POP3 over SSL: ReadyDesk can now send and receive email over an SSL port. This is important for connecting to secured email servers, such as Gmail.
• Enhanced Asset Management: Now both technicians and customers can not only see assets, but select which assets should be associated with a ticket. This makes it much easier to quickly see which tickets are linked to assets.
• Customer Import Updates: Re-importing a customer will update the existing customer data in the database, rather than creating a duplicate customer ID.
• Saved Customer Imports: You now have the ability to save the settings of an import for quick future use. This is useful when you import from the same source on a regular basis.
• Change CIDs on Tickets: You can now optionally allow technicians to change the customer information on existing tickets, including the Customer ID. This is useful when one person submits a ticket for someone else and the CID needs to be change to be associated with the proper customer account.
• Updated Report Builder: The summary and asset IDs are now available fields for reports.
Existing customers can download the latest version by logging in to their account from the home page of our website. |
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