| API Overview |
| Example |
Customers  |
| Companies |
| Technicians |
| Technician Groups |
| Tickets |
| Ticket History |
| Ticket Attachments |
| Billing Line Items |
| Billing Invoices |
| Time Tracking |
| Knowledge Base Articles |
| Scheduling |
| Asset Managements |
| add_group and update_group |
| The variables and values are the same for both add_group and update_group. However, when using update_group, only the variables and values you supply will be updated. |
| Input Variable | Input Value | Description |
| name | String value, limited to 255 characters. Required | Name that identifies this group. |
| status | String value, no character limit. | Comma separated list of statuses this group has access to view. |
| category | String value, no character limit. | Comma separated list of categories this group has access to view. |
| source | String value, no character limit. | Comma separated list of sources this group has access to view |
| Output Variable | URL Encoded | Description |
| added_tech_group or updated_tech_group |
No | Group ID that was added or updated. |
| Example Usage |
| http://localhost/API/default.aspx?key=your key here&action=add_group&name=Group 1 |
| Example Response |
| XML: |
<?xml version="1.0"?>
<response>
<added_tech_group>5</added_tech_group>
</response> |
| JSON: |
{
"response": [
{
"added_tech_group" : "5"
}
]
} |
| URL DELIMITED: |
added_tech_group=5 |