ReadyDesk version 9.0 has been released and is available for download today. This latest version has some great new features. Be sure and check out the new online demos and download the updated user manual.
Below is a short list of some of the enhancements in this release:
Updated Billing: Multiple billing addresses, each with their own logo and footer text, can be created so invoices can be created from different companies. Technicians can also now edit the date/time on billing entries directly on the billing tab.
Computer Information: Tickets created from the customer portal automatically save the IP address and name of the computer it was submitted from. This feature can be turned on or off.
Ticket Drafts: When a technician types in the summary and/or new response fields, a draft is automatically saved. This is helpful if the browser crashes or a different ticket gets loaded accidentally before the ticket is saved.
Whiteboards: Technicians and customers can meet in a whiteboard session to share drawings and images in real time. Whiteboard sessions are initiated by technicians from within a live chat session.
Invites: Users can easily invite additional users to join their live chat and whiteboard sessions.
Various bug fixes/enhancements: There have been various other small bug fixes and enhancements made throughout ReadyDesk.