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We would be the first in the ISP arena in our area to do this with the power and functionality offered through ReadyDesk
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We recently purchased ReadyDesk and are in the process of implementing it as part of an internal project to take our customer care and helpdesk to the "next level".
We are a broadband ISP and customer service and support is one of the key things both pre and post sales. After about 1 year of operations it became clear to us that our current ticketing system was lacking in many respects, and we started the search for an improved platform which could be integrated into our current operational process and read data from our existing MS-SQL platform.
ReadyDesk fit that profile perfectly and offered all of the features we were after for our Customer Care improvement project plus a great introductory pricing.
- ticket notifications
- SLA policies
- Client Portal
- Ability to attach documents to a ticket
- Statistics on ticket movements
- Customisable fields where we can add our own parameters
- Skinable interface
One feature we had talked about was extending our helpdesk reach and the LIVE operator function built into ReadyDesk is poised to provide that functionality. We would be the first in the ISP arena in our area to do this with the power and functionality offered through ReadyDesk.
I suspect our clients will immediately notice the difference and I am confident it will be a positive experience for them as well as a major improvement in provision of top-notch customer care for our ISP.
Thank You ReadyDesk
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John L.R. Dovale
GM Operations
Unwired Fiji |
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