You can create an unlimited number of technicians in
ReadyDesk. The license size simply limits the number of
technicians that can be logged in at the same time. A
Technician is a member of your support staff that will be
logging into ReadyDesk to work support tickets and handle
Your Customers are your end users that you will be
supporting. Customers do not need licenses and there are
no limits on how many customers, tickets and chat
sessions you can track in ReadyDesk.
If you have...
3 Technicians: Simply purchase 3 Single licenses
8 Technicians: One 5 Pack and 3 Single licenses
15 Technicians: One 10 Pack and One 5 Pack
Additional technician licenses can be purchased at any time after the initial purchase as your business grows.