You can create an unlimited number of technicians in
ReadyDesk.  The license size simply limits the number of 
technicians that can be logged in at the same time.  A 
Technician is a member of your support staff that will be 
logging into ReadyDesk to work support tickets and handle 
chat sessions.					

Your Customers are your end users that you will be 
supporting.  Customers do not need licenses and there are no 
limits on how many customers, tickets and chat sessions you 
can track in ReadyDesk.

If you have...

3 Technicians:  Simply purchase 3 Single licenses

8 Technicians:  One 5 Pack and Three Single license

15 Technicians:  One 10 Pack and One 5 Pack

Additional licenses can be purchased at any time after the 
initial purchase as your business grows.