A Technician is a member of your support staff that will be logging in to support your end users.
You can create an unlimited number of technicians in
your installation of ReadyDesk. The license size simply limits the number of technicians that can be logged in at the same time.
Your Customers are your end users that you will be
supporting. Customers do not need licenses and there are no limits to how many users you can support or how much data you can track. This includes customer accounts, tickets, chat sessions, remote desktop sessions, assets and more. There are absolutely NO data limits!
If you have...
3 Technicians: Simply purchase 3 Single licenses
8 Technicians: One 5 Pack and 3 Single licenses
15 Technicians: One 10 Pack and One 5 Pack
Additional technician licenses can be purchased at any time after the initial purchase as your business grows.