Home Features Demo Pricing Purchase FAQ Contact Us

Use the links below for more detailed information about each feature
Featured Customers
  Overview   System Requirements

Click Here to view more

Active Directory/LDAP Multi-language
Administration Console Network Inventory
Asset Management News Articles
Automation Remote Desktop
Billing Reporting and Charting
Call Management Scheduling
Code Signing Security
Culture/Localization Service Level Agreements
Customization Social Media Sign-in
Dashboard Support Contracts
Email Management Surveys
File Attachments Tickets
HTML Email Time Tracking
Knowledge Base Trigger Rules
Live Chat Visitor Tracking

Automation - Top


  • ReadyDesk uses a windows service that runs on your server to automate email checking, creation of billing invoices, SLA rule checking and Active Directory integration, so even when no one is logged in ReadyDesk is still working hard for you.

  • Multiple technicians can receive automated email notifications about tickets based on different definable rules.

  • Technicians can be automatically assigned to tickets based on different definable rules and priority orders.

  • Changing ticket assignments automatically emails the newly assigned technician.

  • New tickets created by the customer are automatically populated into the technician's ticket queue, with no need to refresh the page.

  • New tickets are automatically created from incoming emails, including population of customer data for existing customers.

  • Responses to notification emails are automatically appended to the corresponding existing ticket.

  • Technicians are automatically notified about newly available tickets and live support chat sessions, both visually and audibly.

  • Technicians can turn on/off several types of alerts and notifications from their personal settings page, both visual and audible.

  • You can allow customers to create their own accounts from the customer interface. You can also define whether or not approval is required for customer created accounts

  • Tickets can be automatically escalated based on the SLA rules you define.

  • Billing Invoices can be automatically created based on the schedules you set.

  • Ticket "Trigger" rules can be created to automatically change values on a ticket when they are updated. For example, the status can be changed to something like "Customer Responded". when they add a new update.


Online Demo
News & Events
Latest News
Web API Reference
Customer Login
  Live Chat
About Us
All content © 2024 ReadyDesk.com. Custom Canvas Prints All rights reserved. Terms & Conditions.