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Remote Desktop - Top

 

  • Allows technicians to connect to a remote customer's Windows based computer, and view and control their desktop.

  • Remote sessions can be initiated by the customer or technician.

  • Unattended sessions are possible when running the remote desktop tool as a service.

  • Works through firewalls and proxies with no configurations necessary.

  • Includes file transfer.

  • Nothing for the customer or technician to install.

  • Single-click connection. No IP addresses, ID numbers or passwords have to be entered.

  • All remote desktop sessions are securely encrypted.

* Please note that recent updates to AVG have their "CyberCapture" enabled by default, which interferes with the remote desktop utility, as the files used to connect are compiled on-demand, and AVG apparently does not like newly created files. Rest assured that our files are digitally signed with a code-signing certificate to verify authenticity, and they are completely safe. This is simply a bug in AVG that they will hopefully fix soon.
 




 
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