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System Requirements Administration Console
Automation Billing
Customization Asset Management
Tickets Scheduling
Knowledge Base Service Level Agreements
Live Chat Reporting and Charting
News Articles Email Management
Active Directory/LDAP File Attachments
Multi-language HTML Email
Time Tracking Call Management
Network Inventory Security
Visitor Tracking Code Signing
Support Contracts Culture/Localization
Surveys Trigger Rules
Web Services API Whiteboards

Knowledge Base - Top

  • Create unlimited customer portals that are completely customizable, including uploading of your logo, setting background colors, adding your own text, rearranging sections and items and even adding your own custom items.

  • Customers can submit new tickets and view/update existing tickets.

  • Customers can view assets associated with their account and even associate them with new tickets.

  • Customers can view billing information, invoices and even make payments right through the customer portal.

  • Create custom follow up surveys to present to customers at any point in the support process.

  • Create support contracts to charge your customers for support and limit access to the amount of support they can receive based on their purchased contract.

  • Knowledge base support articles to provide customers with self help, cutting down on unnecessary tickets.

  • Easily create support articles, providing self help to your customers, reducing the number support tickets your staff will need to manage.

  • Powerful rich-text editor for creating more vivid content, including embedded images and file attachments.

  • Group articles into categories for easier browsing by both customers and technicians.

  • Each article can list multiple resolutions for issues that can be addressed in more that one way.

  • Support articles are automatically suggested to customers based on keyword matches when they are filling out the new ticket form.

  • Make selected articles "Internal Only" for viewing only by your support staff.

  • * Many of these features are optional and can be enabled/disabled in the admin console.


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