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Active Directory/LDAP Multi-language
Administration Console Network Inventory
Asset Management News Articles
Automation Remote Desktop
Billing Reporting and Charting
Call Management Scheduling
Code Signing Security
Culture/Localization Service Level Agreements
Customization Social Media Sign-in
Dashboard Support Contracts
Email Management Surveys
File Attachments Tickets
HTML Email Time Tracking
Knowledge Base Trigger Rules
Live Chat Visitor Tracking

Knowledge Base - Top

 

  • Create unlimited customer portals that are completely customizable, including uploading of your logo, setting background colors, adding your own text, rearranging sections and items and even adding your own custom items.

  • Customers can submit new tickets and view/update existing tickets.

  • Customers can view assets associated with their account and even associate them with new tickets.

  • Customers can view billing information, invoices and even make payments right through the customer portal.

  • Create custom follow up surveys to present to customers at any point in the support process.

  • Create support contracts to charge your customers for support and limit access to the amount of support they can receive based on their purchased contract.

  • Knowledge base support articles to provide customers with self help, cutting down on unnecessary tickets.

  • Easily create support articles, providing self help to your customers, reducing the number support tickets your staff will need to manage.

  • Powerful rich-text editor for creating more vivid content, including embedded images and file attachments.

  • Group articles into categories for easier browsing by both customers and technicians.

  • Each article can list multiple resolutions for issues that can be addressed in more that one way.

  • Support articles are automatically suggested to customers based on keyword matches when they are filling out the new ticket form.

  • Make selected articles "Internal Only" for viewing only by your support staff.

  • * Many of these features are optional and can be enabled/disabled in the admin console.

 




 
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