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Trigger Rules - Top


  • Trigger rules can be created to automatically assign tickets, notifiy technicians and even change field values.

  • These rules can be applied to updates for new tickets, existing tickets or both.

  • Trigger rules can be created to automate ticket actions, like closing a ticket via email.

  • There is an option to push ticket data to an external URL. This allows you to send any or all of the ticket data to the URL you define. This is useful when you need to push data to another application without using the Web Services API.


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