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Active Directory/LDAP Multi-language
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Automation Remote Desktop
Billing Reporting and Charting
Call Management Scheduling
Code Signing Security
Culture/Localization Service Level Agreements
Customization Social Media Sign-in
Dashboard Support Contracts
Email Management Surveys
File Attachments Tickets
HTML Email Time Tracking
Knowledge Base Trigger Rules
Live Chat Visitor Tracking

Customization - Top


  • Page sizes, ticket views, columns and sort orders can easily be changed, and the selected settings are retained for each subsequent log in.

  • Unlimited custom tabs and fields can be added to the technician interface and customer portals, making the options for what types of data to track endless.

  • Complete workflow customization is now available. This allows you to define what tabs and fields are displayed based on the values selected/entered in other fields.

  • Technicians can easily define which columns to display in the ticket queue, even custom fields, from their personal settings page, and rearrange them by dragging and dropping them.

  • Technicians can adjust column widths in the ticket queue allowing them to quickly see the necessary amounts of data without having to load the ticket first.

  • Technicians can choose which sounds to play for different events, such as for new tickets and new chat sessions.

  • Fields on the main ticket form can be customized to hold the values you want. You can even customize the status color displayed in the ticket queue.

  • The title of the live support chat session windows can easily be changed in the administration console.

  • Email notification templates can be edited in the administration console, including the ability to send the complete ticket history with the notification.

  • Administrators can also control which fields are displayed, optional and required on the customer ticket creation form, such as custom fields and file attachment fields. You can even define what the default values should be for each field.

  • Create unlimited customer portals that are completely customizable, including uploading of your logo, setting background colors, adding your own text, rearranging sections and items and even adding your own custom items.

  • Background colors of technician interface are definable via the admin console as well.


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