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Active Directory/LDAP Multi-language
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Automation Remote Desktop
Billing Reporting and Charting
Call Management Scheduling
Code Signing Security
Culture/Localization Service Level Agreements
Customization Social Media Sign-in
Dashboard Support Contracts
Email Management Surveys
File Attachments Tickets
HTML Email Time Tracking
Knowledge Base Trigger Rules
Live Chat Visitor Tracking

Security - Top

 

  • Login pages are protected against SQL injection attacks.

  • All passwords are strongly encrypted before being inserted into the database.

  • The remote desktop feature uses secure encryption.

  • The email processing feature supports digital encryption certificates for end to end encryption, meeting requirements for HIPAA and HSPD-12 standards.

  • ReadyDesk is completely web based, so the entire application can easily be run over SSL if you have a certificate installed on your server.

  • Hosted accounts use SSL over HTTPS by default with our installed certificate.


 




 
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